Order & delivery workflow

Customer order to vendor settlement

Thirteen hand-offs across five lanes. Each step maps to a status in the database, so the order page always shows where an order stands.

1. Customer orderCustomer · The customer places an order for agri inputs.
2. Admin receives orderAdmin · The order appears in the admin order list.
3. Vendor selected / assignedAdmin · Admin compares vendor stock and price, then assigns a vendor.
4. Vendor confirms stockVendor · The vendor accepts the order, or rejects it with a reason.
5. Vendor preparesVendor · The vendor packs the order and adds an invoice or dispatch note.
6. Ready for pickupVendor · The vendor marks the order ready. It joins the pickup queue.
7. Delivery executive assignedAdmin · The Delivery Manager assigns an executive to the pickup.
8. Pickup confirmedDelivery · The executive verifies the items and confirms pickup.
9. Out for deliveryDelivery · The executive heads to the customer. A delivery OTP is generated.
10. Customer OTP / PODDelivery · The customer shares the OTP; the executive can add a photo and GPS.
11. DeliveredDelivery · The order closes as delivered. COD cash is recorded.
12. Payment reconciliationAccounts · Accounts reconciles COD cash, UPI, bank and online payments.
13. Vendor settlementAccounts · Gross, commission and net payable are settled to the vendor.